Shipping and Return Policy

Effective Date: 08-07-26

Business Name: ButterTogether LLC

Website: https://www.shopbuttertogether.com

1. Shipping Policy

Order Processing Time

  • Processing Period: Please allow 3 to 5 business days for our team to process and prepare your handcrafted order before it ships.

  • Cutoff Time: Orders placed after 5:00 PM ET will begin processing on the following business day.

Carrier & Transit Times

We typically ship all domestic orders via USPS.

  • Domestic Shipping (U.S.): Once processed, packages typically arrive within 7 business days.

Tracking & Delivery Delays

Once your order has shipped, you will receive an order confirmation email containing your tracking details. If you experience a delay with your package, please check your tracking information for real-time updates.

  • Please Note: ButterTogether LLC cannot be held responsible for transit delays caused by carriers, weather conditions, or international customs processing.

2. Summer Heat Sensitivity & Texture Disclaimer

Raw and whipped shea butter naturally softens or melts at high temperatures (above 85°F / 29°C).

  • Transit Melting: While we take great care in packaging our products during warmer months, melting can occasionally occur during transit.

  • Quality & Performance: Melting does not spoil or lessen the beneficial properties of raw shea butter. If your product arrives softened or liquid, simply place it in a cool spot or refrigerator to re-solidify.

  • Policy Note: Texture or consistency changes caused by heat exposure during shipping do not qualify for a return, replacement, or refund.

3. Return & Refund Policy

Our Policy at a Glance

Due to the personal care and hygienic nature of our handcrafted shea butter products, we cannot accept returns or offer refunds. This strict policy guarantees that every customer receives brand-new, completely uncontaminated, and safe products.

Customer Support & Order Issues

Your satisfaction matters to us. If you experience a problem with your order (such as damaged items or incorrect items received), please contact us within 48 hours of delivery at info@shopbuttertogether.com with your order number and photos of the issue. We will do our absolute best to accommodate you!